Refund Policy

This policy covers plans and credit bought through PrivateRAG. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

PrivateRAG is delivered as a hosted online service — there is nothing to ship and nothing to download. Access is activated on your account immediately when payment is confirmed, at https://zobitas.com, using the account you signed up with. If access has not appeared within a few minutes of a successful payment, write to david@zobitas.com and we will put it right.

If PrivateRAG is not what you needed, tell us within fourteen days of your first payment and we refund it in full, whatever the reason. The guarantee applies once per account.

• It is within fourteen days of the payment you want back.
• The guarantee is once per account — it has not been used before.
• For a RENEWAL rather than a first payment, the service was unavailable or materially broken for you during the period.
• AI credit is refundable only where it is unused — spent credit has already been paid to the model provider.
• The refund goes back to the card you paid with, and nowhere else.

Renewal payments are refundable within fourteen days if the Service was unavailable or materially broken for you during that period. Otherwise cancelling stops the next renewal and you keep access until the end of the paid term; the current term is not refunded.

An annual plan cancelled after the guarantee window runs to the end of the year you paid for. Refunds are issued to the original payment method.

Unused credit is refundable within fourteen days of purchase. Credit that has been spent on model requests is not, because the model provider has already charged us for it.

Extra sharing places are billed monthly and can be cancelled at any time; the current month runs to its end and is not refunded.

Use the "Request a refund" button on your Subscription page. That records the request against your account and we answer it there. You can also write to david@zobitas.com from the address on the account, or use the "Request a refund" link on your Paddle receipt.

Refunds are made by Paddle to the original payment method and usually appear within five to ten business days.

We approve or reply with a question within two business days. Approved refunds reach your card in five to ten business days, depending on your bank.

Please contact us before raising a chargeback — a disputed charge suspends the account until the bank closes the case, which usually takes far longer than a refund.

David Wagih, 617 Zayed The First St, Al Hisn, W6, Abu Dhabi, United Arab Emirates — david@zobitas.com.